Skype is an application
that provides video chat and voice call services. Through Skype we can exchange
images, text, video messages. It enables video conference calls. Skype is
available for computers, tablets, mobiles, and smart watches via internet. It
is free and quite easy to download and use. After it is downloaded, installed
and registered, we need to plug in a headset, speaker or USB phone to start
using kype.
Skype was created by
Niklas Zennstrom from Sweden and Janus Friis from Denmark, in collaboration
with Ahti Heinla, Priit Kasesalu, and Jaan Tallinn from Estonia in August 2003.
Microsoft bought Skype in May 2011 and established its headquarters in
Luxembourg.
Benefits/Uses/Features/Advantages
of Skype in Business Communication:
1) Enables Large Group Meeting- Skype
enables large group meetings. Up to 250 people can join a meeting using the
smart phones, tablets, personal computers, and meeting room devices.
2) Person-to-Person Phone Calls- Through
Skype, one can make free calls to other Skype users.
3) Conference Calls-
Skype can be used for conference calls. To make a conference call, we need to
launch a “new group conversation”, and select participants by dragging and
dropping them into the conversation.
4) Work from Home- Skype
is useful in business as it allows the people to work from home. It has many
helpful features including video calling. Business person can communicate with
co-workers from home. It helps the companies communicate in group conference
from different places.
5) Screen Sharing-
Through Skype, we can share screen also. Once screen sharing is enabled, we can
choose to share the full screen or just a portion of it. This is useful if
other programmes are running during the call and we do not want to let other
call participants see them. We can also turn screen sharing on or off at any
point during a call.
6) File Sharing- Skype
provides real-time file sharing, so we can send a file directly to one of the
contacts.
7) Save Time and Money-
Skype makes it much easier for the family and friends to reconnect and for
customers and business persons to hold the meetings and the conferences and it
saves an enormous amount of money and time.
8) Brings People Together-
Skype can bring societies together through video chat with friends and family.
They can call across the world as it is free communication. A Skype video call
is the perfect replacement for a face to face meeting.
Disadvantages of Skype:
1) There
is a risk in using Skype regarding technical issues such as disconnection in
network, camera may not work properly or video streaming problem. The sound
quality of using Skype may not be good.
2) There
is loss of interpersonal connections as we can see everyone on the chat.
3) Skype
technology can be used for cyber bullying.
4) Skype
technology needs Wi-Fi or 3G service to run. The international calls cost
money. Everyone needs a proper equipment to use Skype call which produces
financial challenges.
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